Support & Maintenance
We provide support & maintenance programmes for a multitude of formats & systems that account for both expected & sudden software difficulties.
Identifying and resolving issues of various complexity (ranging from basic application difficulties to application code/database faults).
Providing extensive data for self-service
We offer guiding materials like knowledge-based manuals prepared with convenient search & related FAQs for users to help them stay updated with all product and technical information.
Basic application use problems are resolved
Prioritizing support requests & escalating unresolved issues to the next support level, as well as giving issue status updates under an agreed-upon SLA until the issue is resolved
Addressing any configuration issues
Resolving software configuration incidents by logging investigation for root cause analysis of the issues & administering application environment & user accounts.
Resolving code-level problems
Introducing modifications to the code and database to resolve complicated issues, as well as resolving customisation concerns for platform-based apps.
Implementing new application features, adding software integrations and incorporating new application customizations.
QA and Testing
Maintain the application's quality and smooth operation while resolving bugs, adding new features, & integrating with other applications.
Application Performance Management
Guaranteeing app stability and scalability by regular app performance monitoring & testing to detect unfavorable trends
Application Security Management
Safeguarding the security of business and customer data. Identifying and fixing any security threats and vulnerabilities
App compliance with industry-specific rules and standards is being monitored and improved.
What Makes Us Stand Out
We are easy to work with and have highly trained professionals with deep knowledge of technology and user behavior. We provide our service with is on schedule and within budget.
Frequently Asked Questions
Looking For A Tailored App Support and Maintenance Services?
BarryTech can assist you in putting together the appropriate service package for your applications based on their nature, business criticality, and particular requirements.